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Tap into contactless card payments

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Make fast, easy and safe payments with your contactless card wherever you see the contactless symbol. Simply hold your card over the contactless-enabled POS terminal to pay for everyday items.
There’s no need to enter a PIN, swipe your card or sign a receipt.

Pay quickly

Just tap on the contactless-enabled point-of-sale machine and, for everyday items, no PIN is required. You pay within seconds.

Pay securely

Your card never leaves your hand when you make a payment, which means less chance of cloning or card swopping.

Stay safe

Because your card stays in your possession, you reduce your possible exposure to COVID-19, which can be spread through contaminated surfaces.

What you can expect

Getting started
Absa payment device – Once the card has been inserted into an Absa payment device and the PIN has been entered, you will have to perform up to two more chip-and-PIN transactions to enable the card for contactless payments.

Absa ATM – Once the card has been used at an Absa ATM to perform a financial transaction, you will have to perform up to two more chip-and-PIN transactions to enable the card for contactless payments.
How it works
Ask the cashier if you can pay with your contactless card.

If your purchase is within the limit, you won’t need to enter your PIN.

As an anti-fraud measure, you will occasionally be asked to enter your PIN.

You can ask for a receipt if you want one.
Some of the benefits
Shorter queues and quicker ‘check-out’ at stores.

No need to draw or carry cash for small amounts. With your contactless card, payment is even quicker than a cash payment.

Your card never leaves your hand, resulting in increased security during the payment process.

Cards cannot be read from a distance, only within close proximity to the card reader on the POS device.

Frequently asked questions

What is contactless “Tap“ payment?

The contactless payment system uses Near Field Communication (NFC) technology to allow payments from a special contactless card and a contactless payment terminal.
What does the Wi-Fi symbol on my card mean?

This special contactless symbol on a card indicates that customers with this kind of card can tap to pay immediately. The capability ensures the card never leaves your hand, making the payment process simple, safe and fast.
How does contactless “Tap” payment benefit me as an Absa Vertical card-holder?
Payments are fast, easy and safe.

You no longer have to carry cash.

You experience shorter queues and a faster ‘check-out’ process.

You never let go of your card, thereby reducing the chances of fraud and ensuring a safer payment process.
Are contactless payments safe?
Absolutely, for a number of reasons:

The card is always in your hands, so you have full control.

Each transaction has a unique one-time code that encrypts the payment information.

All payments are protected in case of fraud.
Can the card be charged if it is in close proximity to a contactless terminal?

No. The contactless technology requires the cashier to initiate the payment on their system before a transaction can take place. The card must be 2mm from the terminal to allow payment.
Can a customer be charged more than once if they have more than one contactless card?

No. The contactless terminals can only communicate to one card at a time.
If my card is stolen – what do I do?

If your card is stolen, please call our Contact Centre 5950 immediately to cancel it.
Whom must I contact if I have any issue with my card/contactless payments?

The merchant staff are trained to assist you with the payment process in-store. Should there be an issue that the merchant staff cannot resolve, please immediately call 5950 or visit the nearest Absa branch.
Why is a PIN asked for at certain times?
A PIN will be requested from you for the following reasons

Your first use of your new Absa Vertical card will require a PIN to activate the contactless “Tap” payment functionality.

You have exceeded the daily limit for your contactless “Tap” payment.
Can I still perform chip-and-PIN transactions with my contactless card?

Yes, you will still be able to perform chip-and-PIN transactions.

Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

WhatsApp:

Abby: +260 762 969 977

Email:

customerservice.zm@absa.africa

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Sitemap | Absa Bank Zambia PLC. Registered in Zambia (registered number 119710006444). Registered office: Stand numbers 4643 and 4644 Elunda Office Park, Addis Ababa Round About, Lusaka, Zambia. Absa Bank Zambia PLC is regulated by Bank of Zambia under licence No. BL002/1918B.

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