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ATM banking help guides

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You can do more than withdraw cash at the ATM. Our step-by-step guides tell you how to send cash, redeem CashSends and deposit cash.

How to do a
CashSend

Send cash to anyone, even if they don't have a bank account.

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How to redeem a CashSend

We show you easy steps to redeem a CashSend at the ATM.

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How to a
cash deposit

It's easy to make a cash deposit at the ATM at any time.

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How to do a CashSend

How to send cash from the ATM

1. Insert your card and enter PIN
2. Select the “More” services option
3. Select “Purchase money Voucher” option
4. Enter mobile number of recipient
5. Enter value of voucher to be purchased (multiples of K50)
6. Create 6-digit PIN & confirm PIN, confirm transaction
7. Money voucher ID is displayed and receipt printed
8. Send the 6–digit PIN and the voucher ID to the recipient to claim funds

How to redeem a CashSend

How to redeem a CashSend at the ATM

1. Select 'Cardless services'
2. Enter money voucher ID and PIN provided by sender
3. Confirm transaction, ATM will dispense the voucher amount

How to deposit cash at the ATM

How to deposit cash

1. Select Cardless services
2. Then select cash deposit
3. Enter recipient’s account number
4. Then enter recipient’s ID or mobile number as reference
5. Insert cash into the ATM
6. Conclude transaction and collect receipt

Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

WhatsApp:

Abby: +260 762 969 977

Email:

customerservice.zm@absa.africa

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Sitemap | Absa Bank Zambia PLC. Registered in Zambia (registered number 119710006444). Registered office: Stand numbers 4643 and 4644 Elunda Office Park, Addis Ababa Round About, Lusaka, Zambia. Absa Bank Zambia PLC is regulated by Bank of Zambia under licence No. BL002/1918B.

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