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Internet banking help

Quick, easy guides to help you register yourself to bank online. buy electricity and transfer funds to another Absa account or to a wallet. Also see how you can manage your accounts using Absa Internet Banking.

How to register for internet banking

Need help to regiser for internet banking? Our easy-to-follow guide will show you what to do.

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How to manage your accounts

Easily pay your Absa credit card; and obtain statements.

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How to purchase electricity

We show you easy steps to buy electricity online for yourself or a beneficiary.

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How to do a fund transfer

You can transfer funds online using internet banking to another Absa account or to a wallet. Discover how.

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How to register/log in

How to register (new user)

1. Visit https://online.absa.co.zm/air/feature/onlineRegistration
2. Click Register Now
3. Enter customer information and accept the terms and conditions
4. You receive a one-time PIN (OTP) via SMS
5. Enter OTP and click next
6. Create username and password on the password confirmation screen
7. Click next
8. You will see a confirmation screen and are now registered to use Absa Internet Banking

Always logout after using your online account.

How to manage your accounts

How to view or download statements

1. Visit https://online.absa.co.zm/
2. Click logon next to the search tab
3. Click login
4. Enter username and password and click log in
5. Enter OTP received via SMS and click next
6. Select 'Accounts and Transactions' tab
7. Select 'Statements'
8. Choose the statement month from the list of available statements
9. Either view or download the statement
How to pay your Absa credit card

1. Visit https://online.absa.co.zm/
2. Click logon on the top right
3. Click login
4. Enter username and password and click log in
5. Enter OTP received via SMS and click next
6. Select 'transfer and payment' tab
7. Select 'pay a bill' on the right of the screen
8. Select payee, click next and enter amount (for registered biller)
9. For a new payee, select Absacard
10. Enter card number
11. Enter amount and click next
12. Review and confirm transaction details
13. Confirmation screen

How to purchase electricity

How to buy electricity

1. Visit https://online.absa.co.zm/
2. Click logon next to the search tab
3. Click login
4. Enter username and password and click log in
5. Enter OTP received via SMS and click next
6. Select 'transfer and payment' tab
7. Select 'pay a bill' on the right of the screen
8. Select payee, click next and enter amount (for registered biller)
9. For a new payee, select electricity under biller type and select Zesco Prepaid
10. Enter meter number
11. Enter amount and click next
12. Review and confirm transaction details
13. You will see a confirmation screen showing that your transaction was successful

How to do a fund transfer

How to do a fund transfer (Absa to Absa)

1. Visit https://online.absa.co.zm/
2. Click logon next to the search tab
3. Click login
4. Enter username and password and click log in
5. Enter OTP received via SMS and click next
6. Select 'transfer and payment' tab
7. Select account you want to transfer funds from and payee
8. For a registered payee, enter amount, payment description and click next (For a new payee, enter customer details and follow the next steps)
9. Review and confirm transaction details
10. You will see a confirmation screen
How to do bank to wallet transfers

1. Visit https://online.absa.co.zm/
2. Click logon on the top right
3. Click login
4. Enter username and password
5. Enter OTP received via SMS and click next
6. Select Mobile Wallet Services on the right side after clicking 'Transfer & Payment'
7. Select a payee (MTN, Airtel or Zamtel)
8. Select/Enter either own or other mobile number
9. Enter amount
10. Add to payee list if you wish
11. Click next
12. Confirm details and click next
13. If transfer is made to an exisiting payee, transaction will be successful.
14. If transfer is made to a new payee, an OTP will be sent to you to validate, then the transaction will be successful.

Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

WhatsApp:

Abby: +260 762 969 977

Email:

customerservice.zm@absa.africa

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Sitemap | Absa Bank Zambia PLC. Registered in Zambia (registered number 119710006444). Registered office: Stand numbers 4643 and 4644 Elunda Office Park, Addis Ababa Round About, Lusaka, Zambia. Absa Bank Zambia PLC is regulated by Bank of Zambia under licence No. BL002/1918B.

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