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Mobile banking app help guides

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Follow our quick, easy steps to register, add a beneficiary, buy electricity and do a fund transfer on the banking app.

How to download the app and register

You can download the Absa Zambia Mobile App and register yourself.

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How to add a beneficiary

Add a beneficiary for fund transfer, electricity, DSTV and more.

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How to purchase electricity

We show you easy steps to buy electricity on the app for yourself or a beneficiary.

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How to transfer funds to an Absa account

You can use the app to transfer funds to another Absa account. Discover how.

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How to register

How to register (new user)

1. Download Absa Zambia Mobile App via google play store or Apple store
2. Open the App on your device
3. Click register
4. Enter your details and click next
5. Enter bank details and click next
6. Customer receives OTP via SMS
7. Enter OTP
8. Create an online banking username
9. Create an online banking password
10. You will see a confirmation screen and are now registered.

How to add a beneficiary

Airtime top up

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select 'Buy airtime' at the bottom of the screen
4. Select Buy for Myself or Someone New
5. Select mobile number for recipient or choose from your contacts list (If contact is saved)
6. Enter Beneficiary name and enable 'Save beneficiary for future use' option at the bottom of the screen
7. Select Network operator (Airtel/MTN/Zamtel)
8. Review and save recipient
Electricity

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select 'Pay a Bill' at the bottom of the screen
4. Select Pay a New Biller
5. Select Electricity, Zesco Prepaid
6. Enter Meter number, Beneficiary name and enable 'Save beneficiary for future use' option at the bottom of the screen
7. Select continue
8. Enter and confirm OTP
9. Confirmation screen
DSTV

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select 'Pay a Bill' at the bottom of the screen
4. Select Pay a new biller
5. Select Television Subscription, Multichoice - Dstv
6. Enter smart card number and recipient nickname and enable 'Save beneficiary for future use' option at the bottom of the screen
7. Select continue
8. Enter and confirm OTP
9. Confirmation screen
Fund transfer to an Absa account

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select 'Transact' at the bottom of the screen
4. Select Absa to Absa as the payment type
5. Select Pay a new beneficiary
6. Select branch name, enter account number and account holders name and enable 'Save beneficiary for future use' option at the bottom of the screen
7. Select continue
8. Review and save
9. Enter OTP and comfirm
10. Confirmation screen

How to purchase electricity

How to buy electricity

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select Pay Bill icon
4. Select registered biller
5. Select account to debit from and enter amount to top up
6. Select continue
7. Review bill and confirm payment
8. Confirmation screen
9. Receive electricity token via SMS

How to do a fund transfer

How to do a fund transfer (Absa to Absa)

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select 'Transact' icon at the bottom of the screen
4. Select 'Absa to Absa' as payment type
5. Select account to transfer from, select account to transfer to, enter amount, enter reference and click continue
6. Confirm transfer by entering OTP sent to phone
7. You will see a confirmation screen

Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

WhatsApp:

Abby: +260 762 969 977

Email:

customerservice.zm@absa.africa

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Sitemap | Absa Bank Zambia PLC. Registered in Zambia (registered number 119710006444). Registered office: Stand numbers 4643 and 4644 Elunda Office Park, Addis Ababa Round About, Lusaka, Zambia. Absa Bank Zambia PLC is regulated by Bank of Zambia under licence No. BL002/1918B.

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