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Absa Group Limited (‘Absa Group’) is Absa Bank Zambia PLC’s parent company and is listed on the Johannesburg Stock Exchange in South Africa. We’re one of Africa’s largest diversified financial services groups, offering an integrated set of products and services across personal and business banking, corporate and investment banking, and wealth, investment management and insurance. The Group has a presence in 12 African countries, and an international representative office in London and New York. We have approximately 40 000 employees, more than 1 000 branches, and approximately 10 000 ATMs.

The Group’s registered head office is in Johannesburg, South Africa and we own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique , Seychelles, South Africa (Absa Bank), Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group also has representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia.

Historically, Absa started in South Africa, but the new Absa brand (which we’ve have officially adopted) represents a uniquely diverse African banking group whose purpose is to bring possibility to life.

We know how important a decision like this is, and, before coming to any conclusions, Absa Group consulted widely with employees, customers, regulators and other stakeholders across the continent. The outcome of these discussions was that the Group needed one brand to unite operations across Africa. The Absa brand is already well-established and well-known in parts of Africa, and has strong African and international banking credentials. We are excited to have begun a new era as Absa in Zambia.

Absa Group is committed to building on Barclays’ heritage in Africa and the strengths that

we already have on the continent. We have a deep history and local knowledge in Zambia. Our main products and services haven’t changed, and our customers can bank with us as confidently as they always have.

Our name has officially changed to Absa Bank Zambia PLC. In recent months, you may have seen us introduce a warm, vibrant red color palette across our branches and ATMs. This process will continue, and eventually all Barclays branding will be removed across our operations. There may still be some Barclays branding visible for the next few months, but we’ll remove all such branding by June-2020 at the latest, in line with our parent company’s agreement with Barclays PLC.

All customer services continue as before, and customers are encouraged to apply for newly-branded Absa cards and cheque books and download our updated mobile apps.     

What has changed:

• Our banking site is now www.absa.co.zm
• Branch colleagues have stylish new uniforms reflecting our new warm, vibrant red color palette.    
• Customers can look forward to new and innovative products and services from Absa Bank Zambia PLC. 

What has not changed:

• Cards, accounts, cheque books etc. continue to work as normal.    
• The look and feel of all channels (e.g. ATMs, internet banking, mobile banking and our official mobile banking app) has changed, but they work as usual. 
• Our branches continue to operate as usual during normal banking hours.       

No, our name change has not affected your existing products or services. In fact, you can look forward to new and innovative products and services now that we’ve changed to the Absa brand.

The cost of implementing and communicating this rebranding has been carefully planned, and will be paid by our company. It will not be, and has not been, passed on to our customers.

Yes, all your Barclays products and services work in the same way as they have in the past. Barclays-branded cards will be replaced with Absa-branded cards when they expire.

All new cards issued from 10 February 2020 bear the Absa brand. Barclays-branded cards continue to be valid until they expire, at which point we will replace this card with an Absa-branded card.

No, our name has changed, but your bank details have not. You do not need to change your account details. We urge you to be vigilant at all times, as fraudsters are always looking for opportunity to obtain important personal information by masquerading as your bank. They may use our name change as an opportunity to ask you to change your details.

Such messages do not come from us – your bank account details (including account number and branch code) will not change.

Our name has changed, but how we serve you on a daily basis has not changed, so you can bank with us as confidently as you always have.

For a short period of time you’ll see reference to both Absa and Barclays in various printed and electronic collateral. The reference to Barclays in this instance is purely transactional and refers to any activity made on your account prior to 10 February 2019.

If you suspect that your account has been compromised, contact our fraud hotline on 5950 If your card is lost, stolen, retained or jammed while using one of our ATMs, call 5950.