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Following the Minister of Finance’s budget announcement, effective 1 January 2017, all account holders are required to obtain a Taxpayer Identification Number (TPIN) certificate from the Zambia Revenue Authority (ZRA) and advise the Bank. Call 5950 for more details or visit your nearest branch.

General documents

Hospital Cash Plan Policy PDF (440 KB)

Umoyo Family Protection Policy PDF (250 KB)

Travel Insurance Terms and Conditions PDF (270 KB)

How To Apply Online PDF (540 KB)

Terms and Conditions Applicable to Electronic Banking Channels PDF (50 KB)

Online security PDF (50 KB)

Online Banking FAQs (274 KB)

Interest rates PDF (985 KB)

Internet Banking User Guide - A5 PDF (2.38 MB)

Security - Identity Fraud Leaflet PDF (180 KB)

Mobile Banking User Guide PDF (1.07 MB)

Cash Send Brochure PDF (670 KB)

Credit Card Application Form PDF (1.31 MB)
Supplier registration

Supplier Pre-Qualification Form PDF (70 KB)

Supplier Advert PDF (150 KB)
Tariff guide

Personal Banking tariff giude PDF (157 kb)

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Fax: +260 (211) 366225

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Absa Bank Zambia PLC. Registered in Zambia (registered number 119710006444). Registered office: Stand numbers 4643 and 4644 Elunda Office Park, Addis Ababa Round About, Lusaka, Zambia. Absa Bank Zambia PLC is regulated by Bank of Zambia under licence No. BL002/1918B.

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Need more help?

Toll free: 0800 222 333
Tel: +260 (211) 366100-149
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customerservice.zm@absa.africa

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What do you want to do:

Downloads Centre

Need more help?

Toll free: 0800 222 333 Tel: +260 (211) 366100-149 Fax: +260 (211) 366225

customerservice.zm@absa.africa

Useful tools

Our sites

Support

Legal

Experience banking at your fingertips

Toll free: 0800 222 333
Tel: +260 (211) 366100-149
Fax: +260 (211) 366225