cookie icon

We use cookies to optimise the user experience. 
Tell me more

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.

Search

Log in

Menu

  • Personal
  • Business
  • Corporate and investment

search

Log in to secure service
Personal
  • Personal
  • Business Banking
  • Corporate Banking
Internet Banking login
  • Internet Banking login
  • Absa Access
  • Internet Banking login
  • Absa Access
Log in
Our services
Register for Online Banking
Man reading a document image

Downloads Centre

Following the Minister of Finance’s budget announcement, effective 1 January 2017, all account holders are required to obtain a Taxpayer Identification Number (TPIN) certificate from the Zambia Revenue Authority (ZRA) and advise the Bank. Call 5950 for more details or visit your nearest branch.

  • Useful downloads

    • Expression of interest – Vendor registration 2025-2027
    • Expression of interest - Media partnership services
    • Expression of interest - Innovation partnership services
    • Expression of interest - Absa House solar project
    • Expression of Interest - Property valuation service
    • Expression of Interest - Debt collection agency
    • Expression of Interest - Salary Survey
    • Card campaign terms and conditions
    • Cash back criteria
    • Credit card terms and conditions
    • Debit card application form
    • Corporate and Business Banking Account Terms and Conditions
    • Complaints process
    • Personal Banking Tariff Guide
    • Business debit card application form
    • Hospital Cash Plan Policy 
    • Umoyo Family Protection Policy 
    • Travel Insurance Terms and Conditions
    • How To Apply Online
    • Terms and Conditions Applicable to Electronic Banking Channels
    • Online security
    • Online Banking FAQs
    • Interest rates
    • Internet Banking User Guide
    • Security - Identity Fraud Leaflet
    • Mobile Banking User Guide 
    • Cash Send Brochure
    • Credit Card Application Form
    • Purchase order terms and conditions
    • SME Business Tariff Guide
    • Commercial Business Tariff Guide
    • Valuer Expression of Interest

     

Need more help?

Call us on:
+260 (211) 366100 (available Monday to Friday from 08:00-16:45)
5950 (Toll free on Airtel and MTN only)

Email us:
customerservice.zm@absa.africa

Download the Absa Banking App today

istore-image button click
google play image button click
Social
Twitter
Facebook
Facebook
Useful Tools

Personal banking tariff guide

Unwarranted charges and fees

Find a branch

Downloads centre

Personal loan calculator

Home loan calculator

Our sites

Personal Banking

Business Banking

Corporate and Investment Banking

App, online and  other banking

Who we are

About Absa Bank Zambia PLC

About Absa Group

Careers

Annual reports

News

FAQs

Support

Talk to us 

Let us know what you think

Security centre

Browser requirements

Legal

Data privacy statement

Cookie policy

Terms of use

Personal customer agreement

Absa Bank Zambia PLC. Registered in Zambia (registered number 119710006444). Registered office: Absa House, Stand No. 2374, Kelvin Siwale Road, Show Grounds, Lusaka, Zambia.
Absa Bank Zambia PLC is regulated by Bank of Zambia under licence No. BL002/1918B.