• Customer Service

    Absa Zambia Customer Service
    • Telephone:
      +260 (211) 366100 available Monday to Friday from 08:00 - 16:45
      +260 (211) 366225
    • For customers in the diaspora:
      +27 11 501 5201
    • Email address:
      customerservice.zm@absa.africa  
    Contact Centre: 
    • Telephone:
      5950 available daily during the hours given below (toll free on MTN and Airtel; Standard rates apply on Zamtel)
    • From abroad:
      +260 211 366223 or
      +260 211 366230-1
    • Hours:
      Monday to Friday - 08:00 to 22:00
      Saturday - 08:00 to 17:00
      First and last Sunday of the month - 08:00 to 17:00
    WhatsApp:

  • Head Office


    Absa Bank Zambia PLC Head Office

    Telephone:

    Switchboard: +(260) (211) 366 150/169
    Fax: + (260) (211) 225553

    Address: 

    Elunda Office Park
    Plot 4643 / 4644
    Private Bag E308
    Addis Ababa roundabout
    Rhodes Park
    Lusaka

    Absa Bank Zambia PLC

    Telephone: 

    Switchboard: + 260 (211) 366 100/149
    Fax: + 260 (211) 225553

    Address: 

    Kafue House
    PO Box 31936
    Cairo Rd
    Lusaka
    Zambia

  • Corporate Banking Director

     

    Telephone:

    Tel: +260 (211) 224735/235866
    Fax: +260 (211) 225553

  • Head of Trade Finance

     

    Telephone:
    +260 (211) 366150/Ext 1098

    Fax:
    225553 228267 (direct line)    

     

  • Cash Management

     

    Telephone:
    +260 (211) 366150 Ext 1084

    Fax:
    +260 (211) 225553    

  • Vehicle & Asset Finance

     

    Telephone:
    +260 (211) 224738/366150

    Fax:
    225553    

  • Head of Business Banking & SME

     

    Telephone: 
    +260 (211) 366150/169 Ext 1070
    +260 (211) 225553 Direct line

  • Country Treasurer

     

    Telephone: 
    +260 (211) 221 864/238 875/222 004
    +260 (211) 225553 Direct line

  • Head of Marketing & Corporate Relations

     

    Telephone:
    +(260) (211) 366150

    Fax:
    +(260) (211) 226185    

Need more help?

Call us on:
+260 (211) 366100 (available Monday to Friday from 08:00-16:45)
5950 (Toll free)

Chat to Abby on WhatsApp:
+260 (762) 969 977

Email us:
customerservice.zm@absa.africa