Keeping your money safe is one of our most important objectives. Here are some of the ways we help protect you and your account information when you are subscribed for internet, mobile and tablet banking.

This ensures that no matter where or when you log on, you know you are protected.

  • Two-factor authentication

    Your username and password are two important bits of information required to log into our internet banking platform. However, to complete the login process, you will also need to enter a one-time PIN that will be sent to the mobile phone that you have registered with us.

  • Data encryption

    Our internet banking service is hosted on a secure, 128-bit encrypted server. This means that any information you send us is encoded for your protection.

  • Timed log out

    Internet banking logs you out if you don't use the service for 10 minutes. This gives you added protection if you forget to log yourself out.

  • Deactivation of your login details

    We'll automatically disable your access to internet banking if three incorrect attempts are made to log in using your details. This is to stop fraudsters making repeated attempts to get into your accounts. If you don’t use internet banking for more than 60 days, we will automatically deactivate your account to prevent any person from taking over your accounts.

Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

WhatsApp:

Absa Bot: +260 762 969 977

Email:

customerservice.zm@absa.africa  

Talk to us