• The benefits of direct debits

    • Quick access to our large retail customer base and large branch network
    • Quicker access to cleared funds
    • Quick response on errors
    • Greater control of collection process
    • Reduced debt collection/administration costs
    • More predictable cash flows
    • Reduced collection errors
    • Increased customer loyalty

  • Set-up process

    • Access will be through our internet banking platform, so no software installation required.
    • Register by signing a service provider indemnity form and issue service provider identification number (SPIN).
    • Payers are recruited once they fill in a direct debit mandate (DDM) and forward it to your organisation.
    • Your organisation then forwards the direct debit mandate (DDM) to Absa for verification and distribution to other banks for non-Absa customers.
Need more help?

Call us on:
+260 (211) 366100 (available Monday to Friday from 08:00-16:45)
5950 (Toll free on Airtel and MTN only)

Email us:
customerservice.zm@absa.africa