The only instances in which Absa is permitted to disclose customer information is when it is:
1. Required by law:
This most often relates to government tax reporting requirements or in terms of a court order or if required in terms of legislation or in accordance with the common law. Absa will, however, in all instances required by law, only disclose the information specifically requested.
2. Necessary to protect Absa's interests:
This will not be used as a reason for disclosing information about a customer or a customer's accounts (including name and address) to anyone else, including other companies in the Absa Group for marketing purposes. However, basic procedures that protect Absa's interests sometimes lead to the disclosure of specific customer information to third parties for example, returning a cheque due to insufficient funds in an account.
3. In the public interest:
Sometimes Absa is asked to disclose customer information for matters of public interest, e.g. to assist in the prevention of crimes. Before complying with these requests, Absa takes every precaution to ensure the authorities involved have legitimate grounds to make such a request.
4. Credit reference agencies:
Information about a customer's personal debt owed to Absa may be disclosed to credit reference agencies, where the customer has fallen behind with payments and has not made proposals satisfactory to Absa for repayment of debt following formal demand or where the customer has given Absa written consent or where the customer has a cheque referred to drawer, the information is placed on a cheque verification service.