Abby help guides
You can talk to Abby in two ways. Either look for the Abby chat icon in the bottom right corner
of our website, or simply add Abby on WhatsApp +260 762 969 977 and start chatting today.
Follow the simple steps below to guide you through your conversations with Abby.
You can easily find Abby in the bottom right corner of our website – just click to launch Abby and start chatting today.
Try asking Abby things like 'open an account', or 'how should I save money'.
Abby can also tell you which services require a branch visit and which can be
completed over the phone, via internet banking or mobile app.
Abby can help answer your most commonly asked questions, such as what to do if you lose your
credit card or if you need to update your address.