The economic impact of COVID-19 is a great concern for our country, businesses and individuals. We understand that these are challenging circumstances and we want to support your banking needs during these difficult times. As the pandemic evolves, we are developing solutions that will cushion you against the financial difficulties presented by COVID-19.

Loan Payment Relief Programme

We have developed a 3-month payment relief programme that provides relief on active loans for our Corporate, Business Banking, Premier, Prestige and Personal Retail clients and customers ranging from:

  • Personal loans
  • Business loans
  • Vehicle and asset finance
  • Mortgages

Business and Corporate facilities capital repayments will be deferred for 3 months, while interest will still be serviced by clients who qualify for this relief programme. With regard to vehicle and asset finance, both capital repayments and interest will be deferred.

Personal customers will be granted relief on capital and interest payments. Interest will continue to accrue and will be added to the outstanding facility balance.

The payment relief programme will not attract additional administration fees for customers.

Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant, especially when responding to emails, giving out confidential information or clicking on links.

Mobile banking

Bank from home with our Absa Zambia mobile banking app. Simply download the app from Google Play or App Store and complete your banking whenever you need to. Use your internet banking login credentials to log in.

Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.

App store on iOS - logo
Google play for android - logo
Internet banking

Discover how you can do most of your everyday banking online. It's super easy to transfer funds, pay bills, request statements and a whole lot more. You can easily register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in. You will also be able to use our convenient mobile banking app with the same credentials that you use for internet banking.

Log inRegister yourself

Try one of our other digital banking solutions
Absa Chat Bot

Our Absa Bot is a virtual assistant that’s online 24/7, ready to answer the most commonly asked questions about Absa, its products and services and any charges related to banking with us. Start chatting right away by clicking here.

Absa Chat Bot also works on WhatApp. Send us a message directly on +260 762 969 977. Simply say hello and start chatting to your own virtual assistant. 

  

Hello Money *229#

Enjoy our banking services from the comfort of your home, even when you don't have data.

Dial *229# and follow the steps to transfer funds, check account balances, get mini statements, buy airtime and pay your bills. 

Explore digital banking 

Branch operations

To safeguard your health, we are offering our valued customers secure and convenient banking services through our digital channels and cash-accepting ATMs. Use our Absa Zambia App, mobile banking (*229#) and online banking for bill payments, transfers, airtime purchase and sending cash to anyone even those without an Absa account via CashSend.

Our temporary operating hours are: 

  • All branches:
    • Monday to Friday – 08:15 to 14:30
    • Saturday – 08:15 t0 12:00 on first and last Saturday of the month
  • Mall branches:
    • Monday to Friday – 09:00 to 14:30
    • Saturday – 08:15 to 12:00
  • Premier branch
    • Monday to Friday – 08:00 to 15:00
    • Saturday – 08:15 to 12:00
Most frequently asked questions

  • Are Absa Zambia branches open?

     

    Our hours are:

    • All branches:
      • Monday to Friday – 08:15 to 14:30
      • Saturday – 08:15 t0 12:00 on first and last Saturday of the month
    • Mall branches:
      • Monday to Friday – 09:00 to 14:30
      • Saturday – 08:15 to 12:00
    • Premier branch
      • Monday to Friday – 08:00 to 15:00
      • Saturday – 08:15 to 12:00

  • Will all services be available at branches?

     

    All critical services will be available at open branches (some branches have been temporarily closed or have reduced their operating hours in line with government stipulations). We do, however, encourage customers to make use of our convenient digital channels (online banking, banking app), which are available 24/7, during this period.

  • Will there be cash available from ATMs, even during this period?

     

    All our ATMs will continue to work and be maintained. Customers are encouraged to use our Cash Accepting ATMs for deposits and digital channels for banking transactions, rather than visiting a branch during this emergency situation.

     

    Please remember to wash your hands with soap for 20 seconds (or use sanitiser) before and after withdrawing cash from an ATM, and practice social distancing at the ATM machine, in the interests of your health and safety, and those around you.

  • Is it safe to go into an Absa branch or use an Absa ATM?

     

    Absa’s main priority is the safety of its customers, employees and community members. As such, we have made every effort to ensure that the following measures are in place:

     

    • Hand sanitisers have been made available for staff to use after every transaction or customer interaction.
    • Hand sanitisers are also available for customer use when visiting a branch.
    • Biometric readers are wiped down with alcohol swabs after every transaction or customer interaction.
    • Cash handlers have been provided with regulation gloves.
    • All cleaning protocols have been enhanced (e.g. sanitisation of desks, counters, etc.). 
    • Educational initiatives have been implemented for staff members (increasing awareness around hygiene and general behaviour).
       

    We have made every effort to try and make our facilities as safe as possible for our employees, customers, suppliers and other visitors. However, we would appeal to everyone to take the necessary precautionary measures and apply the COVID-19 hygiene and social distancing practices.

  • Who should I contact if I can't meet my monthly payment obligations?

     

    For information on the Loan Repayment Relief Programme, please contact your relationship manager or call our toll free contact centre number 5950 (MTN and Airtel. Normal rates apply on Zamtel).

  • What if I don't have access to internet banking?

     

    You can easily register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in. You will also be able to use our convenient mobile banking app with the same credentials that you use for internet banking.

     

    Log in Register yourself

  • What if I don't have the mobile banking app?

     

    Simply download the app from Google Play or The App Store and complete your banking whenever you need to. Use your internet banking login credentials to log in.

  • What is Absa’s contribution to the Zambian government’s efforts to support the economy during this time?

     

    Absa Zambia is also working with relevant authorities and regulators to ensure that critical banking and financial services remain available and to facilitate economic relief measures for customers and clients in respect of their debt obligations.

As an active corporate citizen, Absa Zambia is contributing to a number of Government efforts to contain the spread of COVID-19. Absa is also participating in an industry-wide response to support local economies during this time. In addition to the Repayment Relief, the Bank has donated 20 Oximeters to the Ministry of Health. This equipment is vital for attending to patients experiencing respiratory problems monitoring the oxygen levels and heartbeat.

Furthermore, Absa Zambia has donated 500 roofing sheets and 200 blankets to the Disaster Mitigation and Management Unit (DMMU) to support relief efforts for people affected by flooding in Luapula Province as we understand that Government may be overwhelmed with crisis resources given this is happening during the COVID-19 pandemic.

Absa  Bank Zambia PLC is constantly monitoring the situation and assessing how to best support our country's efforts when it comes to reducing the economic, health and labour market impacts of COVID-19. Please note that terms and conditions apply to relief measures.

Need more help?

Call us on:
+260 (211) 366100 (available Monday to Friday from 08:00-16:45)
5950 (Toll free)

Chat to Abby on WhatsApp:
+260 (762) 969 977

Email us:
customerservice.zm@absa.africa