• Call us

    Customer Engagement Centre

    5950 (toll free on MTN and Airtel. Standard rates apply on Zamtel)

    Operating hours:
    Monday to Friday - 08:00 to 22:00
    Saturday - 08:00 to 17:00
    First and last Sunday of the month - 08:00 to 17:00

    Local landlines

    +260 (211) 366100
    +260 (211) 366225

    Operating hours:
    Monday to Friday from 08:00 - 16:45

    For customers in the diaspora

    +260 211 366223
    +260 211 366230



  • Email us

    Send us an email

    If you prefer to send an email, our Customer Engagement team can be reached on CustomerService.ZM@absa.africa

  • Visit a branch

    Find a branch

    If you prefer to talk to a staff member in person, you can visit one of our branches. Search for an area or location below to find your nearest branch. 


    Find a branch

  • Tips for lodging a complaint

    Three things you need to know 
    1. For quicker resolution and tracking, kindly share full details of your dissatisfaction.
    2. Once your complaint is logged, you will receive a reference number. 
    3. We endeavour to resolve your complaints within 5 working days.
      However, if the complaint resolution takes longer than 5 working days, you will be advised either at the point of capturing the complaint or within the 5 working days. 
    Escalation process to follow, should you not be satisfied with the resolution
    1. Contact Country Head Customer Experience at Absa House on +260 211 366 100 or +260 211 366 150.
    2. If still unresolved, appeal to either the Retail, Business Banking or Corporate Banking Directors. 
    3. After exhausting this procedure and remaining dissatisfied, contact the Managing Director. 
    4. If still not satisfied, contact our regulator Bank of Zambia, or CCPC

      Bank of Zambia
      +260 211 228 888

      Bankers Association of Zambia
      +260 211 234 255

      The Competition & Consumer Protection Commission
      +260 211 232657
  • Chat to Abby

    Abby on WhatsApp

    Simply add Abby on WhatsApp +260 762 969 977 and get answers for your general queries.

    Abby on our website

    Simply click on the icon on the bottom right of the screen and let Abby answer enquiries about banking products and services. 

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